Exchange & Refunds

In-store purchases

Please retain your receipt. We will gladly offer an exchange, credit note, or full refund within 14 days for non-sale and 7 days for sale items, providing the items are unworn in original packaging with proof of purchase. For a full refund, you will be refunded to the original payment method within 5 business days of goods being received back to our store. If you purchase items with a gift card, please retain your gift card and receipt for us to process your refund or exchange.

Online orders

Please return full-priced and sale items within 14 days from when you received them. This does not affect your statutory rights.

Returns

Customers are responsible to pay for any shipment costs when returning goods. All returns need to state whether an exchange or refund is required.

All return items should be sent back to:
Blue Velvet
174 Kings Road
London
SW3 4UP.